Frequently Asked Questions
I’m looking for my past certificates; who should I contact?
Contact [email protected] or call 1-833-766-5378, option 4 for assistance.
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If I need more information or technical assistance, who should I contact?
Contact [email protected] or call 1-833-766-5378, option 4 for assistance.
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I represent an institution that needs to provide staff training. Is there a volume discount and help tracking staff participation?
Yes, volume discounts are available, and our Institutional Package includes tracking and reporting software. Learn more about institutional training here.
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How many and what types of credit can I earn for completing the learning modules on this site?
The Transitional Care for Healthcare Providers, and The Medical Home for Healthcare Providers modules offer three types of credit:
- AMA PRA Category 1 Credit™
- Nursing Contact Hours
- Certification of Participation
The Transitional Care for Healthcare Providers, and The Medical Home for Healthcare Providers provides 1 credit.
Accreditation and Credit Expiration Information:
Medical Home
The University of Virginia School of Medicine is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians. The University of Virginia School of Medicine designates each enduring material within for a maximum of 1 AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity. (Expires: March 31, 2022)
The University of Virginia School of Medicine and/or The University of Virginia School of Nursing Continuing Education, as accredited provider(s), awards 1.0 hours of participation (consistent with the designated number of AMA PRA Category 1 Credit(s)TM or ANCC contact hours) to participants who successfully complete this educational activity. The University of Virginia School of Medicine and/or The University of Virginia School of Nursing Continuing Education maintains a record of participation for six (6) years. (Expires: March 31, 2022)
MOC Part II (ABMS) is awarded up to 1 Self-Assessment Credits (transcript awards both MOC and AMA) per learning activity within. Through the American Board of Medical Specialties (ABMS) and Association of American Medical Colleges’ (AAMC) joint initiative to create a wide array of Maintenance of Certification (MOC) Activities. Newborn Screening Critical Congenital Heart Disease has met the MOC requirements as a MOC Part II CME activity by the American Board of Pediatrics
Healthcare Transition
The University of Virginia School of Medicine is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians. The University of Virginia School of Medicine designates each enduring material within for a maximum of 1 AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity. (Expires: March 31, 2022)
The University of Virginia School of Medicine and/or The University of Virginia School of Nursing Continuing Education, as accredited provider(s), awards 1.0 hours of participation (consistent with the designated number of AMA PRA Category 1 Credit(s)TM or ANCC contact hours) to participants who successfully complete this educational activity. The University of Virginia School of Medicine and/or The University of Virginia School of Nursing Continuing Education maintains a record of participation for six (6) years. (Expires: March 31, 2022)
MOC Part II (ABMS) is awarded up to 2 Self-Assessment Credits (transcript awards both MOC and AMA) per learning activity within. Through the American Board of Medical Specialties (ABMS) and Association of American Medical Colleges’ (AAMC) joint initiative to create a wide array of Maintenance of Certification (MOC) Activities. Newborn Screening Critical Congenital Heart Disease has met the MOC requirements as a MOC Part II CME activity by the American Board of Pediatrics.
Participation in enduring materials and web-based CME activities are tracked through log-on and registration procedures. Certificates of attendance, designating the maximum number of credits, are distributed to participants via email. Participants are responsible for accurately tracking their actual time spent on the activity.
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Can I earn more than one type of credit?
All credit types offered for these courses will be documented on your certificate upon completion.
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Is there a fee for participation?
Any course fees will be listed in the course information within the course catalog.
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What is the refund policy of this site?
All sales are final once any learning content has been accessed. Refunded monies for learning content not yet accessed will be returned minus the payment portal processing fee.
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What are the site requirements?
The site and classes are compatible with all web browsers that have been updated within the past three years. The site and courses are also available on mobile devices.
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Is a printed version of the course available?
Our courses are exclusively online; no printed version is available. Once you activate your course, you will have 12 months’ access to it, and you may access it as often and as many times as you would like during that 12-month period.
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Lost your password?
Click the “Log In” link in the top navigation, then click “Lost Your Password?” Enter your email address on the following page and you will be sent an email with a link that will allow you to reset your password. If you have technical difficulties, contact the Support team.
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How do I print my certificate?
Course certificates become available after completing your course. To review all certificates for completed courses, click on “My Courses” in the main navigation and click the “Access Certificates” button for each course.
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How long do I have access to my course?
You have access to your courses for 365 days after auto-enrolling at the time of purchase.
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How do I share my thoughts about the site?
Through our required evaluation form, we encourage feedback from learners. You can also use the form on the Contact page to share your thoughts – we want to hear from you!
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I finished my course – where’s my certificate?
On your My Courses page, you will see a list of the courses that you have completed, with a Certificate button. Click that button to open and print your certificate. Additionally, you can click that button to reprint your certificate at any time if needed.
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What should I do with my certificate?
In general, you will want to print your certificate to present to your training coordinator or administrator, as well as keeping a copy for your personal records.
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How often are my MOC credits submitted?
MOC completion information is submitted quarterly to the American Board of Pediatrics. If you have credits due by the end of December, be sure you have completed your course content and claimed your certificates by December 1.
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Why am I being charged GST/VAT?
Sales in certain geographic locations require collection of additional taxes by sellers and distribution of those taxes by sellers to the appropriate government authorities. These tax rates differ by country/location and can generally be found on your country or locale’s official website.
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